JOINING HOYTS REWARDS
Why should I join Hoyts Rewards?
Hoyts Rewards is the best way to get rewarded for going to the movies. As a Hoyts Rewards member, you will receive :
- A Welcome Pack, containing a membership card and key fob
- One free general admission ticket when you activate your membership online
- Points for every $1 spent on your ticket and at the candy bar. Redeem points for free tickets, popcorn, choc tops and post-mix soft drinks
- Tickets to a 'Movie of the Week' for only $10 each
- Member-only discounts, rewards and major competitions
- VIP invitations to special events
- Exclusive web features including a 'Flicks List' that emails you when you can buy tickets to your must-see movies.
How do I join Hoyts Rewards?
To join Hoyts rewards, you must purchase a Welcome Pack at your local Hoyts cinema
Do I have to pay to join Hoyts Rewards?
Yes. Membership costs $10.00 per annum and must be renewed. When you renew your membership, you will receive another general admission ticket.
Can anyone join Hoyts Rewards?
To join Hoyts Rewards you must have a valid Australian or New Zealand address, a valid e-mail address and be 14 years of age or older.
I've already joined the Hoyts Movie Club and get a weekly e-newsletter. Is this the same as Hoyts Rewards?
No. Hoyts Rewards is our premium loyalty program. It is entirely separate to the Hoyts Movie Club and has a greater range of features and benefits.
Can I be a member of Hoyts Rewards and the Hoyts Movie Club at the same time?
No. If you are a Hoyts Movie Club member and upgrade to Hoyts rewards, we will transfer you from the Hoyts Movie Club into Hoyts Rewards .
ACTIVATION AND MEMBERSHIP
How do I activate my Hoyts Rewards account?
Follow the instructions on the inside right page of your Welcome Pack .
If you're already a member of the Hoyts Movie Club (our weekly email service), you will need to log in first before activating.
At the conclusion of filling in your membership form on the website, you will be sent an activation email to your nominated email account. You will need to click on the link in this email to complete the activation process.
What is my user name?
Your user name is the email address you supplied during the activation process. It is not your membership number.
- You can only register one membership card per email address.
Do I have to renew my membership?
Yes. Your membership lasts for 12 months and must be renewed. When you renew your membership, you will receive another general admission ticket.
How do I change my activation details?
You can amend your membership details by clicking on 'Edit your details' in Hoyts Rewards section of the website. As your email address is your user name, we prefer you do not change it. However, if it necessary to do so, please email us and we can change it for you.
FREE SIGN-UP TICKET
How do I get my free sign-up ticket?
Your free sign-up ticket to a general admission session is included as a Bonus and is given to you upon activation of your account online. It may not appear as soon as you activate your card because it takes a few minutes for our system to register your activation and then allocate it to your membership. Logging out and then back in can trigger this too.
How do I redeem my free sign-up ticket?
There are two key ways to redeem your free sign-up ticket for a general admission session:
- In cinema. When you buy tickets to a general admission session in cinema, our staff will be alerted to the fact you have a free ticket and you will able to use it to get one ticket. Be sure to remind them to look just in case they forget!
- Web. When you buy tickets online, after selecting the film, session, date and time, you are presented with a page from which you select your tickets (called '1. Buy Tickets'). The sign-up ticket is presented as the Hoyts Rewards Free ticket option on this page for valid general admission sessions.
What can I use my free sign-up ticket for?
The free sign-up ticket is redeemable for one general admission seat to any movie session including Bean Bag cinema and Xtremescreen. The pass may not be used for premieres, special or group events or for any screenings in Hoyts IMAX ®, La Premiere, Directors Suite, or 3D.
I'm having difficulty redeeming my free ticket online. what can I do?
Please ensure you are logged into your Hoyts Rewards account before trying to redeem your free ticket.
When you get to Step 2 of the online ticket process (the step called Your Order) you may see the text “Not available for redeeming” in the Points Required column. This is because you do not need points to redeem your free ticket. Simply click ‘Next’ to proceed and complete the process.
How long do I have to use my free sign-up ticket?
Your free sign-up ticket must be used within 3 months of buying the Welcome Pack in cinema. Your individual expiration date is set out in your 'Bonuses'.
EARNING AND USING POINTS
How do I earn points?
Points may only be earned on either one Adult ticket or one Student ticket or one Senior ticket or one Concession ticket per card / per transaction / per session, plus an unlimited number of Child tickets. We allow unlimited Child tickets because we don't allow people under 14 to join and don't want their parents to be disadvantaged.
In addition, you earn points on all candy bar purchases. We also allow points to be earned on all booking fees charged for buying tickets online.
You don't earn points for the purchase of a Welcome Pack as you receive a free general admission ticket on sign-up.
You must be a member of Hoyts Rewards at the time of your transaction to earn points. You do not earn points if you become a member of Hoyts Rewards after a purchase but before a movie session takes place, a situation which may occur for advanced ticket purchases.
How many points do I earn?
You earn 10 points per $1.00 spent on eligible products. From time to time, we may conduct a promotion which offers more points per $1.00 spent.
Where can I see my points balance?
You can see your points balance as part of your itemised Points Statement in the Hoyts Rewards section of the website.
Do I earn points from vouchers and gift cards?
Vouchers and gift cards earn points upon their use, not upon purchase. Vouchers are redeemed at a fixed fee, regardless of their price.
Can I earn points if I forget my membership card or key chain?
If you do not have your Hoyts Rewards membership card or key chain at the time of a purchase in a Hoyts Cinema, you may supply your unique Hoyts Rewards membership number to a Hoyts team member or provide personal details along with valid photo identification such as a driver’s license. Our salesperson will try to locate your membership details but if your details cannot be located, no points will be earned or applied.
If I’m with a friend who is also in Hoyts Rewards, can we both earn points?
Yes. Multiple members may present their Hoyts Rewards membership cards or key chains to earn points in the same transaction.
What happens if I buy items, forget to present my card before the transaction is finalised. Can I come back for my points later?
If the transaction is on the same day and you kept your receipt, please return to the cinema and we are happy to add the points from the transaction.
What can I use points for?
You can use your points to redeem all types of cinema tickets. In addition, you can use them for post-mix soft drinks, pop corn, choc tops, Frozen Coke and combos which contain the aforementioned items. From time to time, we may allow points to be used for other candy bar items as part of a special promotion.
Where can I redeem points?
You can redeem points for tickets via our website and in cinema. At the moment, you can only redeem points for candy bar items in cinema.
How many points do I need for various tickets and treats?
To find out home many points you need to redeem various items, check out the Points Catalogue in the Hoyts Rewards section of the website. You will find a gold tick symbol beside those items for which you already have sufficient points.
Can I buy tickets or candy bar items with a mix of points and cash?
No. You must have sufficient points to redeem items in their entirety.
$10 MOVIE OF THE WEEK
What is the $10 Movie of the Week?
Each week, we nominate a film and give you $10 general admission tickets for all sessions for the following seven days. This ticket offer excludes booking fee of $1 per ticket.
The $10 Movie of the Week offer is not valid in conjunction with any other offer or special events (including gala screenings, Hoyts IMAX ® , halfpipe, La Premiere, Directors Suite or 3D).
Where do I buy tickets for the $10 Movie of the Week?
Tickets to the $10 Movie of the Week may only be purchased online. This ticket offer excludes the booking fee of $1 per ticket.
FLICKS LIST AND REVIEWS
What is the Flicks List?
The Flicks List is a feature that lets you indicate which films you most want to see. You'll receive a reminder email as soon as tickets for those films go on sale at Hoyts. In addition, if you have supplied your mobile number and opted in to receive mobile communications, we may send you a special offer for these films from time to time.
What are Reviews?
We allow you to review the films on a five-point scale. To unlock a film for review, you must have seen the film at Hoyts and used your Hoyts Rewards membership when you purchased your tickets. From time to time, if you opted in to receive communications, we may send you special offers based on films you have seen and liked.
TERMS AND CONDITIONS
Where can I find the terms and conditions for Hoyts Rewards?
The full terms and conditions can be found on our website.
