How do I earn points?
Points may only be earned on either one Adult ticket OR one Student ticket OR one Senior ticket OR one Concession ticket per card / per transaction / per session, PLUS an unlimited number of Child tickets. We allow unlimited Child tickets because we don't allow people under 14 to join and don't want their parents to be disadvantaged.
In addition, you earn points on all candy bar purchases (excluding select ranges of merchandise). We also allow points to be earned on all booking fees charged for buying tickets online.
You don't earn points for the purchase of a Welcome Pack or joining online as you receive a free general admission ticket on sign-up.
You must be a member of Hoyts Rewards at the time of your transaction to earn points. You do not earn points if you become a member of Hoyts Rewards after a purchase but before a movie session takes place, a situation which may occur for advanced ticket purchases
How many points do I earn?
You earn 10 points per $1.00 spent on eligible products. From time to time, we may conduct a promotion which offers more points per $1.00 spent.
Where can I see my points balance?
Once you have logged into the website you can see your points balance as part of your itemised Points Statement in the Hoyts Rewards section of the website.
Do I earn points from vouchers and gift cards?
Vouchers and gift cards earn points upon their use, not upon purchase. Vouchers are redeemed at a fixed fee, regardless of their price and this may result in an over allocation of points in the members favour.
Can I earn points if I forget my membership card or key chain?
If you do not have your Hoyts Rewards membership card or key chain at the time of a purchase in a Hoyts Cinema, you may supply your unique Hoyts Rewards membership number to a Hoyts team member or provide personal details along with valid photo identification such as a driver’s license. Our salesperson will try to locate your membership details but if your details cannot be located or you have not activated your card online, no points will be earned or applied.
If I'm with a friend who is also in Hoyts Rewards, can we both earn points?
Yes. Multiple members may present their Hoyts Rewards membership cards or key chains to earn points in the same transaction. This is only available for in cinema transactions.
What happens if I buy items, forget to present my card before the transaction is finalised. Can I come back for my points later?
If you have kept your receipt or transaction number (located on number on your ticket stub in the format XXXXXX/XX), please contact the cinema or within one week of the purchase and we are happy to add the points from the transaction. Alternatively, please email us with the required details by clicking here.
If you do not have a receipt or transaction number, Hoyts will not be able to add your points. If you approach Hoyts more than one week after your purchase took place, we will not add points even if you do have a valid receipt or transaction number.
What can I use points for?
You can use your points to redeem all types of cinema tickets. In addition, you can use them for post-mix soft drinks, popcorn, choc tops, Frozen Coke and combos which contain the aforementioned items. From time to time, we may allow points to be used for other candy bar items as part of a special promotion.
Where can I redeem points?
You can redeem points for tickets via our website and in cinema. At the moment, you can only redeem points for candy bar items in cinema.
How many points do I need for various tickets and treats?
To find out how many points you need to redeem various items, check out the Points Catalogue in the Hoyts Rewards section of the website. You will find a gold tick symbol beside those items for which you already have sufficient points.
Can I buy tickets or candy bar items with a mix of points and cash?
No. You must have sufficient points to redeem items in their entirety.